It's the second week of December. Between the 12.12 sales rush and Christmas orders, a Manila-based warehouse is moving more parcels in a day than it usually does in a week. The docks are full and the trucks are lined up. Then the scanners stop syncing. Dispatch can't see the queue. Pickers stand by shelves with nothing to pick. The cause isn't a power outage or a software bug. Months earlier, an IT contractor finished a warehouse system integration and left. His account was
