Who would have thought a single software update would cause chaos to major institutions all around the globe?
Last Friday, July 19, 2024, a CrowdStrike IT outage affected 8.5 million Windows devices, making it one of the worst cyber incidents in history.
The outage impacted a wide range of sectors, including airlines, banks, and healthcare systems, and opened the door for hacking attempts and phishing attacks, further worsening the situation. The incident led to lost revenue, increased customer support costs, and significant reputational damage for both Microsoft and CrowdStrike.
The causes may include human error, process gaps, the complexity of Microsoft's IT environment, unforeseen interactions between systems, or external factors like a third-party update. However, instead of pointing fingers between Microsoft and CrowdStrike, let us take a deeper dive into how organizations can improve their abilities to respond and recover from such incidents swiftly. By integrating ITIL processes with effective cybersecurity practices—an integration we call our 'BFFs' (Best Frameworks Forever)—we can enhance our readiness and resilience from all possible disruptions.
ITIL v4 is a framework designed to help organizations manage their IT services effectively, with a focus on collaboration, value creation, and continuous improvement.
It enables value co-creation by showing how all organizational components and activities work together to generate value. As seen below, the ITIL 4 value chain activities outline how organizations create value by transforming inputs into outputs.
While ITIL processes provide a helpful framework for internal operations, they still need robust cybersecurity measures to protect against external threats. This is where the importance of cybersecurity comes into play, ensuring the organization is safeguarded from potential risks.
The integrated approach of ITIL and cybersecurity offers a roadmap for adapting to any industry’s changing requirements while maintaining a strong security posture. However, it's important to remember that every organization has unique needs, which requires expert guidance in understanding your organization's needs and identifying the best practices.
SIT+ can help organizations assess your current ITIL and cybersecurity adoption, providing expert guidance to identify the best practices and support your journey toward maturity in these areas.
Inquire today at inquiries@serviceitplus.com and discover how we can help you strengthen your organization's processes and defenses.
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