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Digital fraud continues to rise across the Philippine financial sector. Cybercriminals are increasingly targeting customers through phishing scams, social engineering, and SMS OTP interception, making traditional authentication methods less effective against modern threats. Many fintech companies still rely on passwords and OTPs as primary security controls. However, these methods can be vulnerable to account takeover attacks, leading to financial losses, operational disrupti

For years, SMS OTPs and traditional authentication methods were considered "good enough." Today, they are one of the biggest reasons why fraud succeeds. Attackers no longer need to break into systems. They simply trick users into handing over credentials, intercept OTPs, or exploit weak authentication flows. The result? Account takeovers, fraudulent transactions, financial losses, and damaged customer trust. The Bangko Sentral ng Pilipinas recognized this growing threat when

Good technology poorly implemented solves nothing. That's the problem we set out to fix. Most IT teams know what they need. Centralised service management. Smarter automation. Real visibility into what's working and what isn't. The challenge was never the wish list — it was finding a platform capable of delivering it, backed by people who could actually make it work in practice. That's what this partnership is built on. Service IT+ has joined forces with OTRS EasyVista — a gl