For an organization managing hundreds of employees, having a system that comprehensively addresses its needs is crucial. Today, many companies heavily invest in IT Service Management (ITSM)—a framework that enhances the efficiency of IT service delivery and a company’s operations. 

 

However, integrating robust security measures that counter cyber attacks should be woven into ITSM processes. This ensures safeguarding a company's sensitive information while maintaining operational efficiency and enhancing employee productivity.