ServiceIT+

ServiceIT+ Partners with Bomgar to Offer Secure Remote Support

ServiceIT+ Customers Can Now Benefit from Enterprise-Grade Remote Support for Any Device, Anywhere

Makati City, Philippines – 8 May 2012 – ServiceIT+ today signed an agreement to become a solutions partner for Bomgar, the secure remote support solution for the mobile enterprise. Bomgar provides enterprise-grade remote support solutions that enable support technicians to securely access nearly any computer or mobile device, regardless of location, language or operating system.

With Bomgar, ServiceIT+ customers now have access to a secure remote support solution that is integrated with many leading service desk platforms. Bomgar not only eliminates the need for on-site tech support visits, it significantly improves first call resolution, agent productivity and customer satisfaction.

“Bomgar is the market leader in secure remote support software and was the natural choice when we decided to diversify our product portfolio in this arena,” said Jean Bravo, Managing Director, ServiceIT+. “We are excited to offer Bomgar’s remote support solutions to our customer base and help them better address the tech support issues that result from increased mobility.”

IT service and support has become increasingly complex with the constant introduction of new mobile devices, paired with the persistent threat of security breaches.  To keep pace with the demand for efficient and effective technical support, IT organizations need remote support technology that can reach across multiple operating systems and computing devices, including laptops, smartphones and tablets. Bomgar allows IT technicians to remotely support nearly device, anywhere—whether behind or outside the firewall—speeding time-to-resolution and improving service levels.  Bomgar also provides the most comprehensive set of security features on the market to protect the integrity and security of your systems and data.

“We are pleased to add ServiceIT+ as a solutions partner.” said Russ Duffey, vice president of strategic alliances at Bomgar Corporation. “ServiceIT+’s technology expertise and customer base make it an ideal partner for us to expand the benefits of Bomgar’s proven remote support software in the Philippines.”

Bravo adds, “We look forward to accelerating our success in delivering best value IT Service Management solutions in the marketplace with our partnership with Bomgar.”

 

About Bomgar

Bomgar is the leader in secure remote support software for a mobile world. The company’s appliance-based products enable organizations to improve IT support efficiency by allowing support representatives to securely support any device or system, any platform, anywhere (Smartphone to Server).  6,500 companies across 65 countries – including 19 of the Fortune 50 – have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.  Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., Paris and London.  In 2011, Bomgar was named one of the fastest-growing technology companies in America by Deloitte, and one of America’s fastest-growing private companies by Inc. magazine.

 

About ServiceIT+

ServiceIT+ is a solutions and services provider specializing in the delivery of best practice IT and Business Management. We aim to deliver best value solutions to our customers, working closely with each of them to facilitate the identification and implementation of technology solutions to improving business performance dramatically.

ServiceIT+ consists of internationally experienced senior executives and IT Service Management specialists, with more than 20+ years of experience in the IT industry. Our core disciplines are in IT Service Management, Systems Management and Security Management.

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SERVICEIT+, INC. Delivering High Value IT Excellence in Proactive Service Management, Systems and Security, Project and Portfolio Management, and Corporate Governance. Suite 604 VGP Center Ayala Ave., Makati City (+632 949 8109)