Symantec ServiceDesk 7.1 is a powerful Information Technology Infrastructure Library (ITIL) based incident, problem, change, and knowledge management tool that improves availability and service levels while reducing costs. Based on best-practice processes, ServiceDesk is a help desk software solution designed for fast implementation, full integration, customization and optimization of IT processes to deliver a new level of predictability.

Learn About the Product

Key Features

  • Delivers ITIL and best-practice processes for incident, problem and change management
  • Highly configurable help desk software with easy-to-use tools that adapt processes to organizational needs
  • Includes self-service capabilities to speed service and drive down costs
  • Easy to use with out-of-box integration with other Symantec solutions

Key Benefits

  • Provides a single point of contact and facilitates rapid restoration of normal operational service levels
  • Reduce IT costs
  • Manage change with confidence with a help desk software solution that drives predictable and repeatable day-to-day operations
  • Make smarter, faster decisions based on real-time, data-driven conclusions
  • Drive innovation by automating common IT processes and adopting new technologies without adding new tools, people or methodologies


SERVICEIT+, INC. Delivering High Value IT Excellence in Proactive Service Management, Systems and Security, Project and Portfolio Management, and Corporate Governance. Suite 604 VGP Center Ayala Ave., Makati City (+632 949 8109)