ServiceIT+

Hornbill

Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management (ITSM) and business helpdesks.

Hornbill’s IT Service Management (ITSM) & service desk software with a ‘Human Touch’, enables its customers to provide excellent service while benefiting from the economies of consolidation on a single technology platform. Supportworks’ service desk software templates are designed for rapid deployment within any employee or customer support environment, includingITIL-compatible IT Service Management, IT Helpdesks, Customer Service & Support, Human Resources and Facilities Management, with the flexibility to build additional service desks at minimal extra cost.

Hornbill’s software supports customers at thousands of commercial and government sites worldwide. Hornbill was founded in 1995, and has offices in London and Dallas.

Hornbill has earned many industry accolades including Service Desk Institute “IT Service and Support Technology Supplier of the Year”, “Best Business Use of Support Technology” with Sharp Electronics and “Support Excellence Award for Smaller Helpdesks” with Camelot.

Hornbill supports the RSPB (Royal Society for the Protection of Birds) as a corporate member in its campaign to save the hornbill species in its native habitat.

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SERVICEIT+, INC. Delivering High Value IT Excellence in Proactive Service Management, Systems and Security, Project and Portfolio Management, and Corporate Governance. Suite 604 VGP Center Ayala Ave., Makati City (+632 949 8109)